FREQUENTLY ASKED QUESTIONS
We strive to ensure that the products you receive match the images displayed on our website. However, due to variations in lighting and screen settings, there may be slight differences between the product and its picture. If you have any concerns or notice significant discrepancies, please contact our customer service team.
To view your sales receipt, log in to your account on our website. Navigate to the "Order History" or "My Orders" section, where you can find and view your receipts for all recent purchases. If you need assistance, please contact our customer support team.
To return an item, please follow these steps:
- Email Us: Send an email to sales@thebrightventures.com with your order number and the item(s) you wish to return.
- Receive Instructions: We will provide you with detailed return instructions and a return label.
- Pack and Ship: Once you receive the return label, pack the item securely and attach the label to the package.
- Send It Back: Drop off the package at the designated shipping carrier.
If you have any questions, our customer support team is here to assist you.
We regularly review our inventory and do our best to restock popular items. If an item is marked as "out of stock," it means we are currently unable to fulfill orders for that item. To get notified when it becomes available again, please sign up for stock alerts on the product page. If you have any specific questions about restocking, feel free to contact our customer support team.
To inform us of your preferred shipping address, please send an email to sales@thebrightventures.com with your order number and the address where you want your order shipped. We’ll update your shipping details accordingly and confirm the address for you.